Fault |
Possible Causes |
Action |
Receiver won’t power
on. No lights on at all. |
PSU or Main processor failure. |
Can be repaired by some specialist companies.
Although it will probably cost around £75-90, probably better buying a
new box. |
Receiver stuck in standby |
Probable PSU failure or possible software problem
try a full reset. |
Try a full reset; if this doesn’t work
then it’s probably a PSU fault. |
Some Sky channels missing |
This can be a number of reasons –
Software fault – try this first
Ask a friend if you can connect your receiver to their dish, if it works
ok then it’s probably your LNB. If it still has the same problem then it’s
probably a faulty receiver. |
Software fault – perform system reset
Faulty LNB – this is the bit that is on the end of the dish. If this
is the case contact a local independent (click here) they will probably charge
around £35 to fix this.
Faulty box – Beyond economical repair |
Error with viewing card |
Check to see what software version is currently
loaded on the box by pressing services then 4 then 5. It needs to be 3.1.5 or
above. |
If the software version is less than 3.1.5 then
do a full reset. Once the reset is done check the software version again. It
sometimes requires 3 or 4 resets before the latest software version is downloaded. |
Receiver not recognising viewing card |
Check to see what software version is currently
loaded on the box by pressing services then 4 then 5. It needs to be 3.1.5 or
above. |
If the software version is less than 3.1.5 then
do a full reset. Once the reset is done check the software version again. It
sometimes requires 3 or 4 resets before the latest software version is downloaded. |
Some channels break up into squares |
This is probably a signal problem. |
Contact a local independent they will be able
to realign your dish and check signal levels. Expect to pay about £35. |
Sky + won’t record |
Probably a software fault, possibly an LNB fault. |
Perform a full reset, if that doesn’t
solve it try another reset, it can take up to 4 resets to cure the problem. If
it still isn’t recording swap the LNB inputs around and make sure you have
signal on both inputs. |
Sky + general problems |
Software fault |
You will need to do up to 4 full resets to cure
the problems. This is due to the new software allowing simultaneous recording
of 2 channels. |
Sky + Hard Disk Problems |
Corrupt Data |
In the services menu go to housekeeping and
do a full reset, this will delete any recorded programmes, even if they are market
as keep. |
Sky + RF2 output distorted |
Hardware fault |
This has become a common problem on the new
Sky + (PVR2) contact the retailer and report the problem. You box will need to
go back to Pace for repair. |
Other fault |
Contact us at help@simplydigital.co.uk |
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